Refund policy

At Yambini, every book is personalised and printed to order especially for you. Because of this, the rules below explain when returns and refunds do and don't apply.

Right of withdrawal (Widerrufsrecht) and its exception
Under EU consumer law, customers normally have a 14-day right to withdraw from an online purchase. However, this right does not apply to goods that are made to your specifications or clearly personalised. As every Yambini book is custom-made with your chosen names, photos, and dedication, the right of withdrawal does not apply to your order, and we are unable to accept cancellations, returns, or refunds once an order has been placed and sent to production.

For this reason, please check all personalisation details carefully — names, spelling, dates, and photos — using the full preview shown before you pay. Nothing is printed until you confirm your order.

Faulty, damaged, or misprinted books
Your statutory rights regarding faulty goods are unaffected. If your book arrives damaged, or there is a printing or production error on our side, we will reprint and ship a replacement at no cost to you. Please email us at hello@yambini.com within [14] days of receiving your order, including photos of the issue, and we'll put it right.

Errors made during ordering
We're unable to offer a refund or free reprint for mistakes in the details you provided during personalisation (for example, a misspelled name or a low-quality photo), as these are set by you and confirmed at the preview stage.

Delivery delays
Once your order is dispatched, delivery is handled by our courier partners. Delays caused by couriers are outside our control and are not grounds for a refund, but we'll gladly help you track your order and liaise with the courier where needed.

Contact
For anything to do with your order, email us at hello@yambini.com (English) or hallo@yambini.de (German).